Shipping Policy
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://falodem.com/terms-of-service/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping
We offer free Standard shipping on all orders.
Once your order is packaged, we will send an email with your tracking information
​
DO YOU DELIVER INTERNATIONALLY?
We do not offer worldwide shipping.
​
Email: Gardenrobby@gmail.com
​
​
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For US consumers: This does not affect your statutory rights. For more information please refer to our Terms.
​
​
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:
Email: Gardenrobby@gmail.com
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
​
Email: Gardenrobby@gmail.com
​
​
​
​
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
​
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.
​
RETURN PROCESS
To return an item, please email customer service at
to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address we send you by Email after you contact us:
​
Email: Gardenrobby@gmail.com
​
​
​
​
Return shipping charges will be paid or reimbursed by us.
​
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
​
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
​
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
​
Email: Gardenrobby@gmail.com